Look who loves us! " Great service does not just happen. It requires a spirited attitude and desire to exceed customer expectations. Your input provides us with the information needed to ensure that we constantly meet and exceed your expectations. We welcome your honest evaluation of our service " Page 1 | Page 2 | Page 3 | Page 4 | Page 5 After a great honeymoon we have returned. It was a perfect honeymoon and I would like to thank you and your staff for a great and well organized honeymoon. The guides who were with us were very nice and good English speaking. The accommodations were perfect. Thanks again for everything, I will recommend your services to my friends and family and of course in the future we will for sure make use of your great services again! Kind regards Mark van der Beek and party from Hazenstraat, Hilversum, Netherlands Classic Honeymoon in September 2007 Hanoi Hilton Hotel is wonderful, cooperative hotel staffs on the Executive Floor. Safe and experienced driver made the 3 hours as comfortable as possible. Hoa is one of the best guides we have ever had. I would recommend him to any friend more than being knowledgeable. Hoa made the day a complete believable. Luxury & Leisure Travel has made our stay in Hanoi wonderful and easy, making complicated arrangements to become simple. We are extremely grateful.   Mr. and Mrs. Paul Aferiat 123 Fith Ave, 13 A, NY, New York 10011, USA Hanoi Stopovers in June 2006 I could not complain anything. Everything was excellent Wolpe Family - Vietnam Stopovers in June 2007 22 Rosebank road, Rosebank JHB, South Africa 2196 It is a nice trip, all accommodation booked through you were superb and we enjoyed. Thanks for your perfect arrangements, especially for Thai's professionalism. Sherry Pool, William and family 12 B Tower 2, Red Hill Peninsula, Hong Kong Vietnam Stopovers in August, 2007 Everything was excellent. Your tour guides were very informative. They took care of all logistics and made us feel like special guests. The Six Senses Spa resort is amazing! Thank you so much for organizing the upgrade. Greg Stern and Rita Barcia, PhD Schepens Eye Research Institute, Harvard Medical School Vietnam Classic Honeymoon in July 2007 Tour guide was excellent, your driver was courteous, good knowledge of roads and on time. Service was excellent and responsive by Luxury & Leisure Travel in Vietnam throughout from first email. One thing is we spent many wasted hours waiting from the time we left boat until flight to Hue. Perhaps we could have gone to Halong bay first but I am not sure you could do it. Anh was also an excellent and informative guide in Hue and Hoi An.  We are enjoying Ana Mandara very much! K. P and R. P (Tourist names are confidential) 2 Honeyguide lane, Steenberg Estate, South Africa Best of Vietnam in August, 2007 All accommodation is very beautiful. Lai is very calm and good driver. Our tour guide was excellent and very helpful. We are very happy to have him. He gave us good knowledge about Vietnam. Everything was perfect. Thank you! Reetta Kotkaniemi and Miettinen Sami - Finnish Citizens in the UK No 1, 25 Hamilton Road, London W5 2EE, The United Kingdom Classic Honeymoon Tours in Aug - Sep , 2007 Good morning Tommy,   Many thanks for your kind email and yes, indeed, we are back in the land of sand and happy to unpack our rucksacks and see the dogs again!   The tour programme, as booked through your company was absolutely PERFECT.  What I particularly appreciated, in order of importance, was 1.  your kindness and willingness to make changes to our programme as we went along.  ( Amended train/flight bookings, amended hotel booking in Sapa due to trekking changes).  That really separates the amateurs from the professionals and you did a fantastic job in keeping us happy all the time. Most appreciated was the dayroom you organized for us at the last minute in Hanoi due to the Vietnam airlines flight delay - I was very impressed and it made all the difference! Thank you. 2.  Time keeping by your guides & drivers - they were always there before the appointed time, were well prepared, extremely pleasant company, had lots of good stories to tell, and of course were great facilitators.  Perfect!  In Particular I am thinking of Guide Njan in Sapa, Guide Hai Hai in Hanoi - they stand out and please pass our personal thanks to them. 3.  It was very reassuring to know that we felt that we could always contact you - not that we needed to - whatever time of day. 4.  We feel that we got value for money.  The tour programme was exactly what we had expected and we certainly will promote your services to any of our friends who will be traveling your way.   As regards the content of the sightseeing in every city - superb.  Places visited were appropriate, the guides let us spend as long or as short as we wished, no guides ever pushed us to buy items in tourist shops - although we were offered the chance.  Boat trips worked perfectly. Border crossing into Cambodia was efficient. Hotel Accommodation: Superb superior room at the Metropole on the way in - a bit less nice on the way out as we had a dark standard room and they were renovating the hotel at that stage - but that didn't matter for only 1 night.  Hanoi Hotel  Hoa Binh Palace was pleasant enough with really nice staff.  Sapa - well, the Sapa Victoria was just the best.  Food was great, location superb, staff excellent, beautiful rooms, a true delight!  One complaint : Extortionate and inefficient laundry service considering that labor costs there should be absolutely minimal.  I paid USD70 for a few pieces of laundry and did not feel that the washing was even cleaned properly.  These are European prices but certainly not with European standards! You may wish to pass this comment on to them. The Victoria Hotel Chau Doc - although it is the best hotel there, seems a bit tired and dated, especially after having experienced the sleek and efficient Sapa Victoria.  The food was great but I did complain to the Manager about the less than poor massage my son and I endured.  To his credit however, the GM of the hotel could not have done more to make things good.  I think the staff called him in outside of his duty time to deal with my complaint, he was most apologetic, did not charge us for the massage and all is well that ends well.  As they say: a complaint turned around makes for an even more loyal customer next time round and if ever in Chau Doc we'd happily go there again.  The hotel Juliana Phnom Penh  (my choice of hotel) was extremely poor.  The lobby smelled dank and musty, the food was over-priced and unappetizing, the rooms and pool were OK but seriously, the pool man guarded his towels with a ferocity that you would think they were made of gold and throughout the whole hotel every piece of furniture has little pieces of carpet stuck underneath it to stop it from scratching the already sad looking floor.  Truly a disaster. Please dissuade people from going there.  We subsequently looked at the rooms and also ate at a place called the Foreign Correspondents Club or FCC as it is affectionately known in Phnom Penh.  Rack rates there are USD 75 for a double per night and it is PERFECT for European travellers.  One thing though : PP seems to be full of beggars who wheel their disabled family members around on carts and trolleys and they all seem to hang out either outside the FCC or the hilltop mountain temple in PP - sorry I forgot the name. Cambodia :  Very different experience than Vietnam and a lot more challenging.  We preferred Vietnam in every way but that is just a personal choice.  The guide in Phnom Penh, Mr. Ra was very difficult to understand but he was a kindly gentleman and he did try his best.  I certainly wish him well as he seems to have had a very hard life.  ( All we wanted was to be with Njan or Hai Hai !!) The tour operator in PP was efficient, perfect driver, on time, polite, well informed. Complaints:  Very few!  On the boat from Chau Doc to Phnom Penh the Victoria Hotel provided a snack of fruit and two miniscule biscuits. From what I could see no one touched the unpeeled fruit - westerners generally wouldn't eat grapes or apples unwashed or unpeeled for fear of becoming ill.  On such a long ( 6-7 hour) journey, far better to perhaps offer a hot cup of tea/coffee and a hearty sandwich or some real cake/biscuits.  But that is only a small suggestions. Train journey from Sapa to Hanoi.  The Hotel Victoria had printed notices that advised that there would be a restaurant car attached to the train on a Thursday evening.  We had a particular cause to celebrate that evening and wanted to dine in style on board the train.  Only one problem! No restaurant car that night.  No one on the train seemed to have heard of dining cars on that train anyway.  Please advise the Sapa Victoria of this.   Tommy, sorry this is such a long account.  Hopefully I am not boring you to death.  Am very happy for you to publish anything or everything I said on the web.   Lastly, please once again thank your wonderful team!  Especially also the kind lady from your office - sorry I forgot her name! - who twice had to get up so very early to take us to and meet us from the train! Thank you also to you.   Great Holiday!  Many thanks and best regards, Ria, Adrian and Mark EPPS from Qatar Vietnam Adventure Tour in October 2008 Keep up the good work! We are extremely pleased with out first trip in Hanoi. We wish we could stay longer in Hanoi. We will definitely be back and will tell our friends about your excellent service. I highly recommend your company and tour guide Nam. Your driver was also very good. He was always punctual. Pauline Ong and Byron Jelly from NSW, Australia Vietnam Classic Tours - 15 Jan 2007 Hi how are you? I finally am getting around to writing to you.  Sorry for the delay. We wish to tell you that we had a really great time on our tour of Sapa arranged by your company.  It was extremely interesting and very colorful.  We enjoyed it immensely. I would also like to take this opportunity to express our thanks to Ha, the lovely lady who was our guide.  Ha was very helpful and caring, and also very prompt.  She did everything she could to make our holiday enjoyable and interesting.  We will not forget her and hope that she is doing okay.  Please say hello to her from Barry and Anne from Australia. We have recommended your company to others travelling to Vietnam. Yours sincerely Anne Benton & An Barry Jvancich from North Avoca, Australia Sapa & Hanoi Stopover in Jan 2007 Hi Tommy,   The biggest of thank you to you. We had an amazing holiday, Vietnam was a wonderful surprise, much more than we expected, a beautiful  country with beautiful people. We had a terrific time. I have to say we were a bit unsure as we had only dealt with you over the Internet, so we were very pleased to see Hai when arriving at Hanoi. Everything was so organized, we did not have to think about a thing it had all been done for us. All three of our guides were exceptional, all very knowledgeable and extremely friendly and helpful, they all went out of their way, and I am sure further than their job required, to ensure our Vietnam experience was safe, informative and fun. Special mention must be made of Tam in Ho Chi Minh City, she was such a happy, beautiful young lady I am sure we have made a friend for life. Hie and Tam's English language is excellent. All three had a great pride in their country and a wealth of knowledge of Vietnams' history, a history that we did not know about. Our accommodation and itinerary were perfect. After a long day travelling home to Sydney onto Newcastle it is all sadly over. We will all be recommending you and your company to others, as we could not fault your service. Once again Thank You, I wish you, your guides and company the best for the future. Pauline & Keith Deas & Mr. and Mrs. Sharon Henley from Sydney, Australia Classic Vietnam in July 2007 Dear Tommy They arrived back yesterday afternoon and Mrs. Coates was on the phone this morning to Advise that the trip was absolutely fantastic. They could not fault anything! I did not get into the detail of what they liked and disliked as they absolutely enjoyed everything but I will see Mrs. Coates next week and will give you a full report. Thank you again for looking after them so well – It is really appreciated. I can assure you all future business in Vietnam will be done with Luxury & Leisure. Sincerely B from Luxury Travel Agent in South Africa Luxury Customized Tours from 02 July to 14 July 2007 We had a wonderful holiday and thought your schedule for us and the accommodation etc was superb and thank you sincerely. We have been discussing the holiday with friends and feel that we may organize a large group (say about 20 people) next year. We usually go somewhere together for a holiday and thought Vietnam would be good for next year, However, we will be in touch with you closer to the time and look forward to another great trip. Once again, many thanks. Mr. L.C and party from Brisbane, Queensland, Australia Highlights of Vietnam in May, 2007 Hello, I have to say that our trip to Vietnam was one of the best holidays we've had for a long time and I have already recommended your service to a friend who is looking to travel to Vietnam. The tour guides were all very good and we particularly liked Hai from Hanoi. Henrik Malmer & Linda Rios from the UK Classic Vietnam from 23 of April to 05 May, 2007 We had booked a trip with you through a tour operator in Cape Town, South Africa and were so happy with your excellent service. We have just sent our thanks to our travel agent for their very good connection with a professional partner like you. I really appreciated the way you did take care of senior travelers like us throughout the trip. Keep up your great service, you will be surely on the move. Mr. B Robert from Cape Town, South Africa A Glance of  Indochina from 10 April to 22 April 2007 Our holiday was WONDERFUL and it went well without a hitch.  Both Reid and I thoroughly enjoyed ourselves and were impressed with your service. We will definitely come back to Vietnam and use your service again. Well done! S.  Reid & L. Reid from Port Elizabeth, South Africa Classic Indochina from 24 April until 06 May, 2007 Your company did very good job. Our family were pleased with everything. All in all we could not ask for more perfect holiday. Our experience was great from start to finish. All of your staffs were  always professional and knowledgeable. We recommended you to my friends who are traveling to Vietnam in February. Keep up the excellent service. Thank you! Best wishes Jimmy Tan and family, ASA Telecom in Hong Kong Best of Vietnam (06 April to 20 April 2007) Hi Tommy and Luxury & Leisure Travel, We arrived home yesterday after the MOST amazing trip.  What an experience! Both Laura and I were so impressed with the way in which everything was handled.  At no point did we ever have to worry because there was no one to greet us at our new destination.  Takes the stress out of travel, particularly in a country where English is not widely spoken. We found all your guides of exceptionally high standard and each and every one of them went out of their way to make our trip truly memorable.  I cannot single any of them out because in their own unique way, they made sure we had a fantastic holiday. I would definitely love to visit your country again and will not hesitate to recommend your company to anyone else wishing to travel to Vietnam or Cambodia.  Thank you for making our trip a memorable one.  How lucky I spoke to Geraldine - she was the one who encouraged me to book all my travels through you.  You did an exceptional job! Lovely to meet you too, albeit for a short period of time. Many thanks and kind regards Paula Cerutti & party, Standard Bank, Johannesburg, South Africa Treasures of Indochina (from 20 April to 5th May 2007 ) Phan Cao Bien was the best tour guide we had. He took very special care for us. We wish definitely recommend him to our friends. He is very knowledgeable, eager to answer questions, an excellent communicator and a very good person, an excellent ambassador of your country. James Claude Morrison and Ana Maria Morrison - US Citizens Address: P.O. Box 24200 C/o Rasgas, Doha, Qatar Treasures of Indochina - 15 December 2006 - 05 January 2007 Hi Tommy, Sorry it has taken so long for us to respond to your email.  Since our return home we have had a constant stream of interstate and overseas visitors.  The last of them leave tomorrow but I thought that I would drop you a quick line before I retire for the evening. Thank you for everything you did for us in Vietnam .  We all had the time of our lives and thoroughly enjoyed our visit.  You have a beautiful country.  We could not fault your tour guides who were all very informative and friendly and had a great knowledge of the area.  We were particularly impressed with how good their English skills were.  Thank you again for our beautiful presents, we are very much enjoying the Vietnamese coffee – we actually brought some back for some of our friends also. We loved the balance between being very busy and having some relaxation time.  We particularly enjoyed the walk out to the typical Vietnamese village in Ha long Bay , something that a lot of tourists to the area do not experience.  We also loved the resort at the Golden Sand, a very beautiful place.   In fact our experience was quite diverse, each location having something different to offer. We will certainly recommend your company to any of our friends contemplating a trip to Vietnam . Thank you once again for a wonderful experience, we will remember our trip to Vietnam for a long time and hope to come back to your beautiful country again one day. We cannot fault the service offered by Luxury Tours (Signatures of Asia) – it was top class. Thanks again on behalf of all our traveling group, Kind regards Debra & Graham Cassidy and party from Melbourne, Australia Highlights of Vietnam (From 05 April to 19 April 2007 ) Hi Tommy! Thank you for the mail.  It is actually us that has to say thank you.  "Thank you" actually does not express our feeling fully. We had a wonderful trip and have learned to respect and admire the Vietnam people very much.  We wish you all only the best of happiness, luck and prosperity.  Thank you for the professional way in which you organized our trip and for the excellent service during the whole experience - We were treated like kings and will always recommend yourself, Thai, Nhan & Nam very strongly.  You are all lovely guys and very good at what you are doing.   Your hotels are also very good and the boat excellent. Will you please try to book the same three guides for our children in December?   Will you also try to book them in at least the ANCIENT HOUSE HOTEL in Hoi An?   That was our absolute favourite!   The other hotels were also very fine and I wouldn't mind if they were placed in the same Hotels.  The vehicles you booked for us were also superb and the drivers must be of the best in the world ( please believe me if I say we have travelled in many, many countries and your drivers are the single best) - they really do you proud. Please send our best regards to Thai, Nhan & Nam - tell them we love them all Best regards and thanks Dorothy and Anton Louw and our grand son Gerhard from South Africa Best of Vietnam (From the 1st April 07 to 14th April 2007) You did very good job! Natalie and I love your country very much. Halong Bay and Hoi An are our favourite destinations. We were all impressed with the accommodations and pleased with all of the service provided by your guides. We most certainly will recommend you to all of our friends. Thank you very much for perfect arrangements. Natalie and Jacot from Johannesburg, South Africa Vietnam Stopovers (from 10th of April to 18 of April 2007) Dear Tommy, Thai, Ngan & Nam, Yes, we are back in Nam Phi (South Africa) and back at work!! We had an absolutely wonderful time in Vietnam .  I will recommend your company to every interested person. We all agreed that our journey will always stand out as one of our best trips ever.  I can not say enough good things about the tour service.  We could not have asked for more professional and friendly tour guides. The accommodation & your vehicles was first class.  Last, but not least your country and people are very special and will be long remembered by me and my travel companions. We thank you once again for a top notch service which surpassed all our expectations. Kind Regards and hoping to be back some time in the future. Suzy Petzer from Pretoria, South Africa Best of Vietnam (From the 1st April 07 to 14th April 2007) Page 1 | Page 2 | Page 3 | Page 4 | Page 5